Click below to read the answers to our most frequently asked questions.
If this does not answer your question, please email us on firstname.lastname@example.org or through Facebook Messenger.
Online Ticketing Questions
Wristbands are on sale online until 11.59PM on Friday 8th November 2019.
If you ordered your wristbands online before midnight Sunday 3rd November, then our volunteers from Winchester Ladies Circle will package your order up for you and send them to you in the post!
Firstly, you may not have used Paypal. If you placed your credit or debit card details directly into our Checkout and didn’t go through the Paypal process, you will have paid us directly via our new payment provider Stripe (which offer us much better rates than Paypal – maximising charity profit).
If you did definitely use Paypal, please check your spam folder for a Paypal notification email first as they sometimes get placed there. If you still haven’t received your order confirmation, then you can check on the status of your order manually via Paypal.
If you have not received your order within five working days, then please check on the status of your order through Paypal if you paid this way.
All orders placed during September 2019 will be sent out by our volunteers during the first week of October.
All orders placed online from Sunday 3rd November need to be collected in person from the ticket booth at Abbey Gardens (the park by King Alfred’s Statue on The Broadway) on Saturday 9th November between 10am and 5pm with a copy of your receipt (printed or displayed on your phone/tablet).
Please email email@example.com to find out the status of your order. If they have been lost in the post, then we will do our best to arrange for replacement wristbands to be available for your collection in person from our ticket booth at Abbey Gardens (subject to availability).
Please see our Terms and Conditions here: https://winchesterbonfire.co.uk/terms-and-conditions/ in particular item 4. and 14 in regards to refunds.
You may prefer to view the ticket cost as a charitable donation and then gift the surplus wristbands to your friends or family!
Please email firstname.lastname@example.org to inform us of any damages. If you notify us before midnight Sunday 3rd November, we will send replacements out to you (subject to availability). If you notify us after Sunday 3rd November, we will do our best to arrange for replacement wristbands to be available for your collection in person from our ticket booth at Abbey Gardens (subject to availability).
Due to headcount and safety regulations, everyone other than ‘babes in arms’ (those being physically carried) will require a wristband. All children and babies in prams will require a ticket to gain access to the site (there are no child wristbands). These terms are applicable to Premium Tickets as well.
Tickets can be bought from Monday 1st October to Friday 8th November from the following venues in Winchester; Winchester Tourist Information, Winchester Discovery Centre, Jeremy France Jewellers (High Street), Gieves & Hawkes (The Square), Cabinet Rooms (Jewry Street), Jack Rabbits Barbers (Stockbridge Road) and University of Winchester (Student Union). Some venues have chosen to add a handling fee to tickets sold this year. Round Table volunteers will also be selling tickets on Winchester High Street on the weekends of 19th-20th, 26th-27th, 2nd-3rd November and Saturday 9th November.
Access to the Premium Tent will put you right at the front of the fireworks action! Included with your tickets is an open bar stocked with soft drinks, local ales and excellent wine supplied by local wine merchants, Wine Utopia.
No, you must have your wristband with you to get access to the site. Please ensure you collect your wristband from our ticket booth at Abbey Gardens (the park by King Alfred’s Statue on The Broadway) on Saturday 9th November between 10am and 5pm.
No, there will be no wristband sales being made at the entrance to the site. If there are any wristbands left to buy on the evening of the event, then they will be sold by our volunteers on Winchester High Street (subject to availability).
On the Night Questions
Yes, torches are sold by our volunteers on Winchester High Street on the evening of the event. They cost £3 each or 2 for £5
We advise you all to use public transport due to road closures on the night. However, the nearest Council car parks to the Bonfire site are quite small – the Cattle Market, St Peter’s Car Park and the Winchester Hotel Car Park on Worthy Road. If you are planning to park and walk the route of our torchlit procession, please park in the city centre multi-story car parks. Chesil Street Multi-Storey is usually the quietest, and the car park in The Brooks Shopping Centre closes at around 6.15pm.
No. For other people’s safety, please refrain from bringing fireworks and sparklers to the site. Fireworks and sparklers will be confiscated at our entry gates.
To guarantee access to our disabled viewing area, please arrive on site by 6:30 PM. The Disabled drop off location is via the Nuns Road site entrance.
No. Dogs are not permitted on site due to the loud noise of the fireworks and to ensure the safety of the public, as they are a trip hazard in the dark. Please do not bring dogs to this event.
No. We have all the wood required to build this year’s bonfire. Please do not bring wood to the site as we will be unable to use it.
All traders have been booked and confirmed for this year’s event. Please email email@example.com to register your interest in the 2020 event.