Click below to read the answers to our most frequently asked questions.
If this does not answer your question, please email us on firstname.lastname@example.org or through Facebook Messenger.
Online Ticketing Questions
Wristbands are on sale online until 10 PM on Friday 2nd November.
If you ordered your wristbands online before midnight Sunday 28th October, then our volunteers from Winchester Ladies Circle will package your order up for you and send them to you in the post!
Please check your spam folder for a Paypal notification email first as they sometimes get placed there. If you still haven’t received your order confirmation, then you can check on the status of your order manually via Paypal.
If you have not received your order within five working days, then please check on the status of your order manually via Paypal.
All orders placed online from Monday 29th October need to be collected in person from the ticket booth at Abbey Gardens (the park by King Alfred’s Statue on The Broadway) on Saturday 3rd November between 10am and 5pm with a copy of your receipt (printed or displayed on your phone/tablet).
Please email email@example.com to find out the status of your order. If they have been lost in the post, then we will do our best to arrange for replacement wristbands to be available for your collection in person from our ticket booth at Abbey Gardens (subject to availability).
Please email firstname.lastname@example.org to inform us of a cancellation. If your wristbands have already been sent out to you, you will need to send them back to us and it will take additional admin time for us to process these requests. You may prefer to view the refundable amount as a charitable donation and then gift the surplus wristbands to your friends or family!
Please email email@example.com to inform us of any damages. If you notify us before midnight Sunday 28th October, we will send replacements out to you (subject to availability). If you notify us after Monday 29th October, we will do our best to arrange for replacement wristbands to be available for your collection in person from our ticket booth at Abbey Gardens (subject to availability).
Due to headcount and safety regulations, everyone other than ‘babes in arms’ (those being physically carried) will require a wristband. All children and babies in prams will require a ticket to gain access to the site (there are no child wristbands). These terms are applicable to Premium Tickets as well.
Tickets can be bought from Monday 1st October to Friday 2nd November from the following venues in Winchester; Winchester Tourist Information, Winchester Discovery Centre, Jeremy France Jewellers (High Street), Gieves & Hawkes (The Square), Cabinet Rooms (Jewry Street), Jack Rabbits Barbers (Stockbridge Road), W&H Barbers (Olivers Battery) and University of Winchester (Student Union). Some venues have chosen to add a handling fee to tickets sold this year. Round Table volunteers will also be selling tickets on Winchester High Street on the weekends of 13th-14th, 20th-21st, 27th-28th October and Saturday 3rd November.
Access to the Premium Tent will put you right at the front of the fireworks action! Included with your tickets is an open bar stocked with soft drinks, local ales and excellent wine supplied by local wine merchants, Wine Utopia.
No, you must have your wristband with you to get access to the site. Please ensure you collect your wristband from our ticket booth at Abbey Gardens (the park by King Alfred’s Statue on The Broadway) on Saturday 3rd November between 10am and 5pm.
No, there will be no wristband sales being made at the entrance to the site. If there are any wristbands left to buy on the evening of the event, then they will be sold by our volunteers on Winchester High Street (subject to availability).
On the Night Questions
Yes, torches are sold by our volunteers on Winchester High Street on the evening of the event.
We advise you all to use public transport due to road closures on the night. However, the nearest Council car parks to the Bonfire site are quite small – the Cattle Market, St Peter’s Car Park and the Winchester Hotel Car Park on Worthy Road. If you are planning to park and walk the route of our torchlit procession, please park in the city centre multi-story car parks. Chesil Street Multi-Storey is usually the quietest, and the car park in The Brooks Shopping Centre closes at around 6.15pm.
No. For other people’s safety, please refrain from bringing fireworks and sparklers to the site. Fireworks and sparklers will be confiscated at our entry gates.
To guarantee access to our disabled viewing area, please arrive on site by 6:30 PM. The Disabled drop off location is via the Nuns Road site entrance.
No. Dogs are not permitted on site due to the loud noise of the fireworks and to ensure the safety of the public, as they are a trip hazard in the dark. Please do not bring dogs to this event.
No. We have all the wood required to build this year’s bonfire. Please do not bring wood to the site as we will be unable to use it.
All traders have been booked and confirmed for this year’s event. Please email firstname.lastname@example.org to register your interest in the 2019 event.